Refund Policy

1. Cancellations and Refunds for Australia e-Visa

All refund request have to send to us within 4 hours, from date/time order success. After that time, your visa services order to Australia non-refundable.

After Australia Immigration Services Team got application ID confirmation by Australia government for your order, you can not request for refund any more. Once an approval letter has been sent to your email address, we will be unable to reimburse you the visa fee.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. Australia Immigration Services Team.com cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

The refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.

Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

2. Refundable

Money Back Guarantee if we don't provide services for clients.

3. Non-refundable

We will not refund in case the clients provide the wrong information about flight number, time of arrival, the arrival date, hotel address.

No refund for any cancellation request received with less than a 72 hour notice from the beginning of the rental.

No refund if customers arrive with more delay than 30 minutes with the time that customer provided.

No refund for Government fee when your application is rejected because Government Fee is non refundable once submitted.

Please Note: All the required documents should be provided within 3 days. Otherwise, the refund request will not be accepted.

4. Contact us

If you have any questions about Term of Services, Privacy Policy, please contact us by email or regular mail at the following address:

Australian Immigration Services Limited

www.australianevisaonline.org is part of Australian Immigration Services Limited - Member of "Global Immigration Services" (GIS) group of companies, the world leading in Online Travel & Related services. 1997-2019 Australian Immigration Services Limited. All Rights Reserved. Full visa services to Australia.

This is a commercial/Private Website, NOT an official website of the government.

This is a commercial website to apply eVisa to Australia through Australian Government Website, you will be charged a fee. To book a landing visa under our process, we will charge a service fee for providing consultancy, submitting applications and informing the status and results.

Our fee will be higher than you apply directly on Australian Government Website or at Australia Embassies in your country.